FAQs - How Can We Help?
Got a question? We can help!
Below you will find our most frequently asked questions.
How long will my order take to be delivered?
We advise that delivery typically takes 2 to 5 working days to be delivered from order placed, however please allow up to 7 working days for delivery. In certain circumstances this may take longer. Our team will be in contact should your order experience delivery delays. If your order is not with you within 7 working days from when the order was placed, then please contact our customer service team at firstname.lastname@example.org with your order number.
Orders going to Northern Ireland, Jersey, Guernsey & Isle of Man typically take 2 to 5 working days to be delivered from order placed.
Orders going to British Forces Post Office (BFPO) addresses typically take 5-7 working days for delivery, however sometimes this may be longer.
When will my order be dispatched?
Once your order has been received, it will be reviewed for security checks and then processed. Orders placed before 11am are dispatched the same day, excluding orders that are placed on weekends & bank holidays.
Please know, orders placed after Friday at 11am will not be dispatched until the following Monday. We do not ship orders on weekends & bank holidays.
During every stage, you will be notified by email regarding the status of your order
What courier do we use?
We use one of the following couriers for your order; Evri, Yodel, Royal Mail & UPS. Customers cannot request which courier delivers their parcel, a courier is chosen based on the orders weight and size.
All couriers will use the telephone number and/or the email address provided at checkout to notify you about your order with The Good Food Company.
Do you offer next day delivery?
Yes we do! We offer next working day delivery to address in England, & Wales for £6.9 and addresses in Scotland for £7.99 To receive your order the next working day, order before 1pm, Monday to Friday. Bank holidays & weekends are not classed as working days.
Can I change my delivery address once I've placed an order?
It is the Good Food Company's policy to not change a customer's delivery address once an order has been placed. This is to protect ourselves and our customers from fraud. We advise customers who have placed an incorrect delivery address to contact our customer service team via email with their order number. Please email email@example.com
How do I contact customer service
Where do you ship to?
We Ship to the following zones;
British Armed Froces
Isle of Man
Isle of Wight
Isles of Scilly
Orders made to an address outside the above zones will be cancelled and refunded
What payment methods do you accept?
We accept the following payment methods;
Credit / Debit CardKlarnaPaypalApple / Google Pay
Can I track my order
All orders are shipped with tracking numbers. Customers who leave their phone number & email address at checkout will receive tracking information from the courier and we will send tracking information via email.
Customers can also create an account with The Good Food Company. A customer account allows customers to;
View their order & order history View order tracking number Sign up to our newsletter, & receive exclusive offers
How do I return an item?
If you wish to return an item, please contact our customer service team with the subject "RETURN REQUEST" via email: firstname.lastname@example.org and include the following
Your order numberYour first & last nameThe product you're returningThe reason for your return
Customers are entitled to a 30 day money back guarantee from date of order dispatch!
Full returns policy can be found here
Do you offer NHS or Unidays discount
Unfortunately we do not offer NHS or Unidays discount, however we do offer 10% off for customers who sign up to our newsletter!
Visit our homepage to sign up
My order arrived damaged / missing item, what should I do?
If you have received your order and you are missing parts of your order or your order is damaged, please email email@example.com with your name, order no. & describe your problem. It is the best interest of The Good Food Company to resolve your issue as soon as practically possible.
Our customer service team is available between the hours of 9am - 4pm, Monday - Friday.
I have placed an order but haven't received a confirmation email?
If you have placed an order but not received an email confirmation from The Good Food Company, please check your bank account to confirm the money has left your account.
Please, also check your spam/junk folder before contacting The Toy Kings.
When you contact The Good Food Company, please provide your name, item you ordered, email address used & roughly what time you placed the order, our team will look for your order and resend an order confirmation email or update your email address on our system
How long does a refund take to process?
We will pay the refund using the same method of payment as you used to purchase the product. Refunds will be processed once an item has returned back to The Good Food Company and has been inspected. You will receive an email notification once the refund has been processed, from that email notification it typically takes 3 -5 working days for the refund to arrive in your bank account, if not earlier.